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CLAIMS PROCEDURE

• Notification of claims to be within 6 months of a member’s death.

• Failure to do so within 6 (six) months will result in the benefit being forfeited.

• In the event of death a Claim Notification Form must be requested from Zisekele’s office and must be submitted together with the relevant supporting documentation.

DOCUMENTS TO BE SUBMITTED

• Fully completed claim notification form.

• The original or certified copy of the death certificate (BI-5).

• The original or certified copy of the claimant’s and deceased’s identity document

• A police report together with the post mortem in case of accidental death.

OTHER

• The turn around time for a claim is 48 hours on receipt of all required and completed documentation.

• Faxed copies must be clearly certified.

• The details of the Commissioner of Oaths with all the relevant details must be clearly legible. Documentation submitted other than those listed will not be accepted.

AFFADAVITS ARE NOT ACCEPTED.

• Zisekele Group funeral cover is underwritten by SANLAM Developing Markets Limited and is administered by Phakama.

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